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Privacy Policy

BACKGROUND:

 This Policy applies as between you, the User of this Website and RUBICONGarden Rooms  the owner and provider of this Website.  This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1.             Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

“Data”

means collectively all information that you submit to the RUBICON via the Website.  This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

“Cookie”

means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.  Details of the cookies used by this Website are set out in Clause 12;

RUBICON

Means RUBICONGarden Rooms of Unit 5 Evolution, St. David’s Business Park, Ewloe, Flintshire, CH5 3XP

“UK and EU Cookie Law”

means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

“User”

means any third party that accesses the Website and is not employed by RUBICONand acting in the course of their employment; and

“Website”

means the website that you are currently using (www.rubicongardenrooms.co.uk) and any sub-domains of this site (e.g. subdomain www.rubicongardenrooms/home.co.uk) unless expressly excluded by their own terms and conditions.

2.            Scope of this Policy

This Policy applies only to the actions of RUBICON and Users with respect to this Website.  It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3.             Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time:

3.1           name;

3.3           gender;

3.4           job title;

3.5           profession;

3.6           contact information such as email addresses and telephone numbers;

3.7           demographic information such as post code, preferences and interests;        

3.9           IP address (automatically collected);

3.10         web browser type and version (automatically collected);

3.11         operating system (automatically collected);

3.12         a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

 4.             Our Use of Data

4.1           Any personal Data you submit will be retained by RUBICON for a minimum of 12 months.

4.2           Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties.  This does not include our affiliates and / or other companies within our group.

4.3           All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.  Fore more details on security see Clause 11 below.

4.4           Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.  Specifically, Data may be used by us for the following reasons:

4.4.1      internal record keeping;

4.4.2      improvement of our products / services;

4.4.3      transmission by email of promotional materials that may be of interest to you;

4.4.4      contact for market research purposes which may be done using email, telephone, fax or mail.  Such information may be used to customise or update the Website.

4.5         We are registered with The Information Commissioner's Office (ICO) under Registration Number Z790155X

5.                   Third Party Websites and Services

5.1           RUBICON may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing.  The providers of such services have access to certain personal Data provided by Users of this Website.

5.2           Any Data used by such parties is used only to the extent required by them to perform the services that RUBICON requests.  Any use for other purposes is strictly prohibited.  Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

6.             Links to Other Websites

This Website may, from time to time, provide links to other websites. RUBICON has no control over such websites and is in no way responsible for the content thereof.  This Policy does not extend to your use of such websites.  Users are advised to read the privacy policy or statement of other websites prior to using them.

7.             Changes of Business Ownership and Control

7.1           RUBICON may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of RUBICON Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

7.2           In the event that any Data submitted by Users is to be transferred in such a manner, you will notbe contacted in advance and informed of the changes. 

8.             Controlling Use of Your Data

8.1           Wherever you are required to submit Data, you will be given options to restrict our use of that Data.  This may include the following:

8.1.1      use of Data for direct marketing purposes; and

8.1.2      sharing Data with third parties.

9.             Your Right to Withhold Information

9.1           You may access certain areas of the Website without providing any Data at all.  However, to use all features and functions available on the Website you may be required to submit certain Data.

9.2           You may restrict your internet browser’s use of Cookies.  For more information see Clause 12.

10.          Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by RUBICON (where such data is held) on payment of a small fee which will not exceed £10.00

11.          Security

11.1        Data security is of great importance to RUBICON and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12.          Cookies

12.1        This Website may place and access certain first party Cookies on your computer.  First party cookies are those placed directly by RUBICON via this Website and are used only by RUBICON. RUBICON uses Cookies to improve your experience of using the Website and to improve our range of products AND/OR services. RUBICON has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

12.2        By using this Website you may receive certain third party Cookies on your computer.  Third party cookies are those placed by websites and/or parties other than RUBICON.  Third party cookies are used on this Website for shopping cart system functionality, sharing features and analytics and are detailed in full below.  These cookies are not integral to the services provided by the Website.

12.3        All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

12.4        Before Cookies are placed on your computer, subject to sub-Clause 12.5 AND/OR sub-Clause 12.8, you will be presented with request for your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling RUBICON to provide the best possible experience and service to you.  You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

12.5        Certain features of the Website depend upon Cookies to function.  UK and EU Cookie Law deems these Cookies to be “strictly necessary”.  These Cookies are shown below.  Your consent will not be sought to place these Cookies.  You may still block these cookies by changing your internet browser’s settings as detailed below.

12.6        The following first party Cookies may be placed on your computer:

 

Name of Cookie

Purpose

Strictly Necessary

SHOP_SESSION_TOKEN

Essential so you can add store items in shopping basket.

yes

STORE_VISITOR

Enables the site to recognise what type of visitor you are

yes

 

 

 

 

 

 

 

 

 

 

and the following third party Cookies may be placed on your computer:

 

Name of Cookie

Provider

Purpose

__unam

ShareThis

Enables ‘Share This’ widget on the site to allow visitors to share content.

__atuvc

AddThis

Enables the ‘Add This’ facility for visitors on the site

 

 

 

 

 

 

 

12.7        This Website uses analytics services provided by Big Commerce.  Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website.  This, in turn, enables us to improve the Website and the products AND/OR services offered through it.  You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.

12.8        The analytics services used by this Website use Cookies to gather the required information.  Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent.  You may remove these Cookies and prevent future use of them by following the steps set out below.

12.9        The analytics services used by this Website use the following Cookies:

 

Name of Cookie

First / Third Party

Provider

Purpose

_ga

third

Google

Enables us to estimate our audience size through Google Analytics

roi_attribution

first

BigCommerce

Enable us to estimate our audience size and usage pattern

roi_visitor

first

BigCommerce

Enable us to estimate our audience size and usage pattern.

optimizelySegments

third

Optimizely

Enable us to estimate our audience size and usage pattern.

km_ai, km_lv, km_uq

third

Kissmetrics

Enables us to estimate our audience size and usage pattern (via KissMetrics)

 

12.10     You can choose to enable or disable Cookies in your internet browser.  Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies.  By default, most internet browsers accept Cookies but this can be changed.  For further details, please consult the help menu in your internet browser.

12.11     You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

12.12     It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

13.          Changes to this Policy

RUBICON reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.


What our Customers Say

"Please convey my thanks to everyone and we were very touched at your kindness. You were all an absolute pleasure to have around and it felt very quiet without you!! We are absolutely thrilled with the Garden Room and have now painted the walls and ceiling and the laminate wood flooring and skirting boards are being fitted tomorrow. Once the skirting boards are painted we can move in the furniture and will be like pigs in muck!!! Many, many thanks once again, we are absolutely delighted with our Garden Room. After you left Heather sat on the decking with a glass of wine, this is the life! Take care and you all have a safe journey tomorrow. Thank you once again."

Andrew and Heather - Ruthin, N.Wales

“We did an awful lot of research and found Rubicon online. We drove across to Deeside to have a look at their showroom, and all the different examples on display. We liked managing director John Lyon a lot and his approach gave us confidence to start the process. All in all, it took a couple of months from deciding that we would have a Garden Office until the team arrived on site as they were very busy and we needed to book a delivery slot well in advance. Then they were here for about three weeks for the installation which included drainage and water supplies for a toilet and mini kitchen. The team were lovely guys – no nonsense and very diligent, polite, hard-working people. Dave likes to cook a bit – mainly cakes and pastries – so he baked things for them, which always helps to keep the team happy..! We now have a beautiful extra Garden Office room, which Dave uses when he’s working at home. He has a 30 second walk to work in the morning, and it means we are no longer in the way of each other. I believe that the building is also a thing of great beauty and I would absolutely recommend Rubicon to anyone considering something similar.”

David and Rachel - Manchester

"We trawled through the internet and Rubicon sounded like the best bet for what we were after. We made an appointment and went down to the showroom on Deeside. There we met Managing Director John, spent time looking at the different examples on show and examining the products, and then had a good chat about what we needed. We never felt rushed or pressurised, and had time to think about what we wanted - his whole manner makes him such a good person to deal with. We felt that we were getting a good product. What Rubicon offered was perfect for what we wanted and, once we started the process with them, the work was done in just two to three weeks. The team turned up every day at the time John said they would, and were polite and very easy to get along with. Having them here working in the garden was no trouble at all and I would recommend Rubicon without a doubt - in fact some of the neighbours have already been round to see it and ask where we got it. I can say hand on heart that John and his the team from Rubicon were the nicest people we have ever had work for us."

Dennis and Val - Stockport

"Dear John, Thank you very much, all very professional from your company throughout the construction and installation. I cannot find anything, but if there is somewhere where I can place a review or recommendation on your web site I will be pleased to do so. Please just send me a link. As and when the garden, now under snow is complete, I will forward some photos, probably June the way the weather is. I have received a letter from Flintshire County Council asking for me to comment on your services. Just to let you know that I am returning it, highly recommending your company. All the very best to you and your company in the future. We are really pleased with our Garden Room and I would not hesitate in recommending you to any future customers. Just ask them to call me."

Mick and Barbara - Burnley

“I love my new garden room. Got to say this was one of the most enjoyable experiences of dealing with a company ive had for a long time. Finish is fab inside and out, its made such a difference, we use it all the time. Jake our son, won’t come out of there. Can’t thank John and his team enough of a great product at a great price….Thank you, etc etc.!”

Gill and Ben Henderson, Warrington

"We wanted to get a Garden Room that David could use as a separate office that was peaceful and quiet when he’s working from home. We liked what we saw at Rubicon’s showroom in Deeside straight away, and got on very well with the MD John Lyon – he immediately gave us the confidence that he would deliver what he promised, and he did. We took one of their standard Garden Offices and adapted it so that it would work for us, and nothing we suggested was a problem for Rubicon – they were really good to work with. They kept me posted all the time about what was going on, what stage they were at and who would be coming and what they would be doing the next day. They tidied up after themselves too, and really minimised any inconvenience. What was very important to me as well was that we had my elderly father staying with us at the time, he was 85, and they were so very respectful to him. Everyone from the young apprentice to the seasoned builders treated him brilliantly and talked to him about what they were doing every day while I was out at work. The Garden Office is lovely and warm as it’s fully heated, and so can be used all year round. I would most definitely recommend Rubicon Garden Rooms to anyone."

David and Kate - Frodsham

“Rubicon’s extension been fantastic, and it has really changed Ray’s life. It’s very warm and fully insulated, light and comfortable - it is easy to look after. We can get Ray in and out of bed and into his wheelchair much more easily, and it means that he has somewhere to go that’s his, for some quiet time. He loves sitting by the big window watching the birds and wildlife, or enjoying the views of the garden. The extension is very well made and went up quickly, and has changed our life. It means Ray has somewhere to sit, and we haven’t lost our lounge. When our three grandchildren come round, they love to go into his room and see him. I can’t thank Rubicon enough for the help their team have given us, they have been brilliant."

Ray and Josie - Mancot

“We had been looking for something to fill a big space at the bottom of our garden for some time and then Pat heard about a local Garden Room company through our friends at the golf club who had had one built for them. We went to have a look and were very impressed so contacted Rubicon for more details. I must admit that when we saw the showroom model we were so impressed that all logic went out of the window - we didn’t even consider the alternatives until after we had paid our deposit - not our normal way of doing things. But we needn’t have worried. I researched the internet and the price we had been quoted for what we had fitted represented excellent value for money. We could not be happier with our choice now and would like to thank Bill and Alan for doing such a great job - always smiling and nothing was too much trouble. We would highly recommend Rubicon Garden Rooms and are are actively passing on the message amongst family and friends. Good luck for the future”

Cliff and Pat Lovell, Llandudno

"Hi John, Just got back from a couple of days in London. I can confirm that invoice has arrived and has been paid. Many thanks for ALL your work. At our little garden party last Sunday all commented on the new Garden Studio - and one chap has examined it thoroughly (!!) and will contact you to arrange one for himself. All like the grey!! Hope you have a lovely Christmas, and hope we can keep in touch. Best wishes. PS Jan will send you photos with some plants in front!"

Stephen and Jan - Hawarden, Nr Chester

“This company may not be the biggest but they are surely the best. I drove my wife mad in my research for a building to run our business from after out-growing the spare bedroom I wanted something which could provide a distinct break between home live and work. To be frank there were not many companies within our locality, most of those i found were based down south and I wanted someone more local that I could put a face to ( and shout at if i needed!). A friend of mine had had some building work done recently and recommended I talk to them to see what they could do as he thought they also made garden offices. Best decision I ever made was to contact Rubicon the whole team are so professional and the product is fantastic. No complaints whatsoever apart from it did take a bit longer than I thought it would as they were very busy at the time. But the end result has been a triumph, exactly what I wanted at a competitive price and when i look at what i have saved by not renting an office it’s a no brainer…”

Phil Grayson, Northwich

"I saw Rubicon Garden Rooms online and wanted to find something that was nearby so that I could go and see what they were doing and talk to people face-to-face about it. I went along to the showroom in Deeside and I was very impressed with what I saw, and with the Managing Director John Lyon. I nearly ordered a conservatory but changed my mind at the last minute when I realised that one of these Garden Rooms would be nicer and much more use to me all year round. It was quite an investment so I took some time to think about it but eventually I decided to go for it and treat myself, as I was still working but also had my pension coming in. I went back for another chat and told them what I wanted and they just came and did it. They knocked down the old lean-to and started again and created this lovely room, leading on from my main living area. Rubicon Garden Rooms were just lovely to work with and did everything I asked. From the very beginning they gave me good advice and guidance and made it a really easy process throughout – I’d definitely recommend them to anybody else looking to extend their home simply and quickly."

Beryl - Talacre, N.Wales

"One of our disabled tenants required access to ground floor facilities, including a bedroom and bathroom. This need was urgent, so instead of a traditional build, which would be highly disruptive to the tenant, we approached Rubicon Garden Rooms who provided a high quality Garden Room attached to the property, which has the potential to be reused elsewhere in the future. We were delighted that Rubicon were able to quickly provide this essential modification to the property that met the council's rigorous standards for such work."

Cllr Helen Brown - Flintshire County Council

“We did quite a bit of research into companies that make them and chose Rubicon Garden Room as we thought a synthetic material would last better and we liked their range. Here in the Garden Room I can switch the laptop on and keep up with conference calls at any time, which is important as we have manufacturers in America and the Far East. Having this Rubicon room just gives us a bit extra space and lets me get away from the house when I need to. Their team were great, they cleared up after themselves every day and I couldn’t fault them at all. We’re very happy with what we’ve got, it’s a perfect, self-contained space with everything we need. and it makes a huge difference to my work-life balance.”

Nick and Paula - Halifax

"We had an office on a local business park, but being able to move into our own premises here has been a wise business move. We've got the perfect, self-contained space with everything we need. We can now open our French doors and have lunch on the patio in a lovely established garden, which is something most people would love. We did a lot of research and found that the prices were all very similar,” said Julian. “But what we liked about Rubicon was the fact that we could go and see their factory in Deeside and the examples they had on show. We also visited a few completed buildings and talked to the owners and we heard nothing but positive feedback so we decided to go with them. Most of the structure is prefabricated at Rubicon’s base and then they come and slot it together on site. They were great to work with – they were all very competent and everything I asked of John and his team, they delivered."

Julian and Kerry - Wirral

"Hi John, Hope you have enjoyed your weekend! Building is brilliant, we are extremely pleased with it, plaster is drying out nicely. I have sent over the last payment to your bank this evening.....On behalf of Clare & myself, I would like to thank You and the build team (Buster,Lee,Martin, Liam, Kurt & Dad), and not forgetting the window guys... for all your hard work and excellent eye to detail on our lovely pool room! Will let you know when everything is completed and you are welcome to visit with your Marketing PR person if you need any further photo’s. Look forward to meeting up for a cuppa soon :)"

Colin and Clare - Leicester




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