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Website Terms of Use

BACKGROUND:

This agreement applies as between you, the User of this Website and RUBICON, the owner of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. 

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending an order acknowledgement email to you indicating that your order has been accepted and is in the process of being fulfilled.

  1.              Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

“Account”

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

“Carrier”

means any third party responsible for transporting purchased Goods from our Premises to customers;

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods”

means any products that RUBICON advertises and  / or makes available for sale through this Website;

RUBICON

means RUBICONGarden Rooms of Unit 5 Evolution, St David’s Park, Ewloe, Flintshire, CH5 3XP;

Service

means collectively any online facilities, tools, services or information that RUBICON makes available through the Website either now or in the future;

“Payment Information”

means any details required for the purchase of Goods from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”

means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises”

Means our place(s) of business located at Unit 1 Deeside Enterprise Centre, Rowley's Drive, Shotton, Flintshire, CH5 3PP;

System

means any online communications infrastructure that RUBICON makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Website and is not employed by RUBICON and acting in the course of their employment; and

“Website”

means the website that you are currently using (www.rubicongardenrooms.co.uk) and any sub-domains of this site (e.g. subdomain www.rubicongardenrooms/home.co.uk) unless expressly excluded by their own terms and conditions.

            2             Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult.  Payment Information must be provided by or with the permission of an Adult.

           3.             Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business

          5.             Intellectual Property

5.1           Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of RUBICON, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

5.2           Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by RUBICON.

          6.             Third Party Intellectual Property

6.1           Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

6.2           Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier. 

          7.             Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

          8.             Links to Other Websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of RUBICON or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

         9.             Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of RUBICON. To find out more please contact us by email at sales@rubicongardenrooms.co.uk or by post to the address above. 

          10.          Use of Communications Facilities

10.1        When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

10.1.1   You must not use obscene or vulgar language;

10.1.2   You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3   You must not submit Content that is intended to promote or incite violence;

10.1.4   It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;

10.1.5   The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6   You must not impersonate other people, particularly employees and representatives of RUBICONor our affiliates; and

10.1.7   You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2      You acknowledge that RUBICON reserves the right to monitor any and all communications made to us or using our System.

10.3      You acknowledge that RUBICON may retain copies of any and all communications made to us or using our System.

10.4      You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

       11.          Accounts

Clause Deleted

       12.          Termination and Cancellation of Account

Clause Deleted   

       13.          Goods, Pricing and Availability

13.1        Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from RUBICON correspond to the actual Goods, RUBICON is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 

13.2       Clause deleted

13.3        RUBICON does not represent or warrant that such Goods will be available.  Stock indications are not provided on the Website.

13.4        All pricing information on the Website is correct at the time of going online. RUBICON reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

13.5        In the event that prices are changed during the period between an order being placed for Goods and RUBICON processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

13.6        All prices on the Website include VAT. 

           14.        Clause Deleted

           15.          Rights to Cancel (Distance Selling Regulations)

15.1        If you order by telephone, mail order or on-line without visiting our offices, one of our show sites or exhibitions, you will have the right to cancel any order (excuding any bespoke or made to measure items). Your right to cancel ends on the expiry of 14 calendar days following contract agreement.

15.2        If you wish to cancel within this period you should notify us in writing either by post to Rubicon Garden Rooms, Unit 5 Evolution, St David's Park, Ewloe, Flintshire CH5 3XP or by email on sales@rubicongardenrooms.co.uk

15.3        RUBICON will not process any part of a telephone, mail order or on-line order until the expiry of this 14 day cooling off period.     

        16.    Clause Deleted

        17.          Privacy

17.1        Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please go to the appropriate link on our website.

17.2        The Website places the following cookies onto your computer or device.  These cookies are used for the purposes described herein.  Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy.  By accepting these terms and conditions, you are giving consent to RUBICON to place cookies on your computer or device.  Please read the information contained in the Privacy Policy prior to acceptance.

Name of Cookie

Name of Provider

1st / 3rd Party

Purpose

SHOP_SESSION_TOKEN

BigCommerce

1st

Essential so you can add store items in shopping basket.

STORE_VISITOR

BigCommerce

1st

Enables the site to recognise what type of visitor you are

__unam

ShareThis

3rd

Enables ‘Share This’ widget on the site to allow visitors to share content.

__atuvc

AddThis

3rd 

Enables the ‘Add This’ facility for visitors on the site

 

Name of Cookie

First / Third Party

Provider

Purpose

_ga

third

Google

Enables us to estimate our audience size through Google Analytics

roi_attribution

first

BigCommerce

Enable us to estimate our audience size and usage pattern

roi_visitor

first

BigCommerce

Enable us to estimate our audience size and usage pattern.

optimizelySegments

third

Optimizely

Enable us to estimate our audience size and usage pattern.

km_ai, km_lv, km_uq

third

Kissmetrics

Enables us to estimate our audience size and usage pattern (via KissMetrics)

  

17.3        If you wish to opt-out of our placing cookies onto your computer or device, please change browser settings.  You may also wish to delete cookies which have already been placed.  For instructions on how to do this, please consult your internet browser’s help menu.

          18.          Disclaimers

18.1        RUBICON makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

18.2        No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

18.3        No part of this Website is intended to constitute a contractual offer capable of acceptance.

18.4        Whilst RUBICON uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

          19.          Changes to the Service and these Terms and Conditions

RUBICON reserves the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If RUBICON is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

          20.          Availability of the Website

20.1        The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

20.2        RUBICON accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

           21.          Limitation of Liability

21.1        To the maximum extent permitted by law, RUBICON accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

21.2        Nothing in these Terms and Conditions excludes or restricts RUBICON™’s liability for death or personal injury resulting from any negligence or fraud on the part of RUBICON.

21.3        Nothing in these Terms and Conditions excludes or restricts RUBICON’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

21.4        Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

            22.          No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

           23.          Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

          24.          Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and RUBICON.

          25.          Communications

25.1        All notices / communications shall be given to us either by post to our Premises (see address at 1.1) or by email to sales@rubicongardenrooms.co.uk.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

25.2        RUBICON may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the “Unsubscribe” link you receive in any email from us.

          26.          Law and Jurisdiction

These Terms and Conditions and the relationship between you and RUBICON shall be governed by and construed in accordance with the Law of England and Wales and RUBICON and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

          27.         Additional Information

 

 


What our Customers Say

"Please convey my thanks to everyone and we were very touched at your kindness. You were all an absolute pleasure to have around and it felt very quiet without you!! We are absolutely thrilled with the Garden Room and have now painted the walls and ceiling and the laminate wood flooring and skirting boards are being fitted tomorrow. Once the skirting boards are painted we can move in the furniture and will be like pigs in muck!!! Many, many thanks once again, we are absolutely delighted with our Garden Room. After you left Heather sat on the decking with a glass of wine, this is the life! Take care and you all have a safe journey tomorrow. Thank you once again."

Andrew and Heather - Ruthin, N.Wales

“We did an awful lot of research and found Rubicon online. We drove across to Deeside to have a look at their showroom, and all the different examples on display. We liked managing director John Lyon a lot and his approach gave us confidence to start the process. All in all, it took a couple of months from deciding that we would have a Garden Office until the team arrived on site as they were very busy and we needed to book a delivery slot well in advance. Then they were here for about three weeks for the installation which included drainage and water supplies for a toilet and mini kitchen. The team were lovely guys – no nonsense and very diligent, polite, hard-working people. Dave likes to cook a bit – mainly cakes and pastries – so he baked things for them, which always helps to keep the team happy..! We now have a beautiful extra Garden Office room, which Dave uses when he’s working at home. He has a 30 second walk to work in the morning, and it means we are no longer in the way of each other. I believe that the building is also a thing of great beauty and I would absolutely recommend Rubicon to anyone considering something similar.”

David and Rachel - Manchester

"We trawled through the internet and Rubicon sounded like the best bet for what we were after. We made an appointment and went down to the showroom on Deeside. There we met Managing Director John, spent time looking at the different examples on show and examining the products, and then had a good chat about what we needed. We never felt rushed or pressurised, and had time to think about what we wanted - his whole manner makes him such a good person to deal with. We felt that we were getting a good product. What Rubicon offered was perfect for what we wanted and, once we started the process with them, the work was done in just two to three weeks. The team turned up every day at the time John said they would, and were polite and very easy to get along with. Having them here working in the garden was no trouble at all and I would recommend Rubicon without a doubt - in fact some of the neighbours have already been round to see it and ask where we got it. I can say hand on heart that John and his the team from Rubicon were the nicest people we have ever had work for us."

Dennis and Val - Stockport

"Dear John, Thank you very much, all very professional from your company throughout the construction and installation. I cannot find anything, but if there is somewhere where I can place a review or recommendation on your web site I will be pleased to do so. Please just send me a link. As and when the garden, now under snow is complete, I will forward some photos, probably June the way the weather is. I have received a letter from Flintshire County Council asking for me to comment on your services. Just to let you know that I am returning it, highly recommending your company. All the very best to you and your company in the future. We are really pleased with our Garden Room and I would not hesitate in recommending you to any future customers. Just ask them to call me."

Mick and Barbara - Burnley

“I love my new garden room. Got to say this was one of the most enjoyable experiences of dealing with a company ive had for a long time. Finish is fab inside and out, its made such a difference, we use it all the time. Jake our son, won’t come out of there. Can’t thank John and his team enough of a great product at a great price….Thank you, etc etc.!”

Gill and Ben Henderson, Warrington

"We wanted to get a Garden Room that David could use as a separate office that was peaceful and quiet when he’s working from home. We liked what we saw at Rubicon’s showroom in Deeside straight away, and got on very well with the MD John Lyon – he immediately gave us the confidence that he would deliver what he promised, and he did. We took one of their standard Garden Offices and adapted it so that it would work for us, and nothing we suggested was a problem for Rubicon – they were really good to work with. They kept me posted all the time about what was going on, what stage they were at and who would be coming and what they would be doing the next day. They tidied up after themselves too, and really minimised any inconvenience. What was very important to me as well was that we had my elderly father staying with us at the time, he was 85, and they were so very respectful to him. Everyone from the young apprentice to the seasoned builders treated him brilliantly and talked to him about what they were doing every day while I was out at work. The Garden Office is lovely and warm as it’s fully heated, and so can be used all year round. I would most definitely recommend Rubicon Garden Rooms to anyone."

David and Kate - Frodsham

“Rubicon’s extension been fantastic, and it has really changed Ray’s life. It’s very warm and fully insulated, light and comfortable - it is easy to look after. We can get Ray in and out of bed and into his wheelchair much more easily, and it means that he has somewhere to go that’s his, for some quiet time. He loves sitting by the big window watching the birds and wildlife, or enjoying the views of the garden. The extension is very well made and went up quickly, and has changed our life. It means Ray has somewhere to sit, and we haven’t lost our lounge. When our three grandchildren come round, they love to go into his room and see him. I can’t thank Rubicon enough for the help their team have given us, they have been brilliant."

Ray and Josie - Mancot

“We had been looking for something to fill a big space at the bottom of our garden for some time and then Pat heard about a local Garden Room company through our friends at the golf club who had had one built for them. We went to have a look and were very impressed so contacted Rubicon for more details. I must admit that when we saw the showroom model we were so impressed that all logic went out of the window - we didn’t even consider the alternatives until after we had paid our deposit - not our normal way of doing things. But we needn’t have worried. I researched the internet and the price we had been quoted for what we had fitted represented excellent value for money. We could not be happier with our choice now and would like to thank Bill and Alan for doing such a great job - always smiling and nothing was too much trouble. We would highly recommend Rubicon Garden Rooms and are are actively passing on the message amongst family and friends. Good luck for the future”

Cliff and Pat Lovell, Llandudno

"Hi John, Just got back from a couple of days in London. I can confirm that invoice has arrived and has been paid. Many thanks for ALL your work. At our little garden party last Sunday all commented on the new Garden Studio - and one chap has examined it thoroughly (!!) and will contact you to arrange one for himself. All like the grey!! Hope you have a lovely Christmas, and hope we can keep in touch. Best wishes. PS Jan will send you photos with some plants in front!"

Stephen and Jan - Hawarden, Nr Chester

“This company may not be the biggest but they are surely the best. I drove my wife mad in my research for a building to run our business from after out-growing the spare bedroom I wanted something which could provide a distinct break between home live and work. To be frank there were not many companies within our locality, most of those i found were based down south and I wanted someone more local that I could put a face to ( and shout at if i needed!). A friend of mine had had some building work done recently and recommended I talk to them to see what they could do as he thought they also made garden offices. Best decision I ever made was to contact Rubicon the whole team are so professional and the product is fantastic. No complaints whatsoever apart from it did take a bit longer than I thought it would as they were very busy at the time. But the end result has been a triumph, exactly what I wanted at a competitive price and when i look at what i have saved by not renting an office it’s a no brainer…”

Phil Grayson, Northwich

"I saw Rubicon Garden Rooms online and wanted to find something that was nearby so that I could go and see what they were doing and talk to people face-to-face about it. I went along to the showroom in Deeside and I was very impressed with what I saw, and with the Managing Director John Lyon. I nearly ordered a conservatory but changed my mind at the last minute when I realised that one of these Garden Rooms would be nicer and much more use to me all year round. It was quite an investment so I took some time to think about it but eventually I decided to go for it and treat myself, as I was still working but also had my pension coming in. I went back for another chat and told them what I wanted and they just came and did it. They knocked down the old lean-to and started again and created this lovely room, leading on from my main living area. Rubicon Garden Rooms were just lovely to work with and did everything I asked. From the very beginning they gave me good advice and guidance and made it a really easy process throughout – I’d definitely recommend them to anybody else looking to extend their home simply and quickly."

Beryl - Talacre, N.Wales

"One of our disabled tenants required access to ground floor facilities, including a bedroom and bathroom. This need was urgent, so instead of a traditional build, which would be highly disruptive to the tenant, we approached Rubicon Garden Rooms who provided a high quality Garden Room attached to the property, which has the potential to be reused elsewhere in the future. We were delighted that Rubicon were able to quickly provide this essential modification to the property that met the council's rigorous standards for such work."

Cllr Helen Brown - Flintshire County Council

“We did quite a bit of research into companies that make them and chose Rubicon Garden Room as we thought a synthetic material would last better and we liked their range. Here in the Garden Room I can switch the laptop on and keep up with conference calls at any time, which is important as we have manufacturers in America and the Far East. Having this Rubicon room just gives us a bit extra space and lets me get away from the house when I need to. Their team were great, they cleared up after themselves every day and I couldn’t fault them at all. We’re very happy with what we’ve got, it’s a perfect, self-contained space with everything we need. and it makes a huge difference to my work-life balance.”

Nick and Paula - Halifax

"We had an office on a local business park, but being able to move into our own premises here has been a wise business move. We've got the perfect, self-contained space with everything we need. We can now open our French doors and have lunch on the patio in a lovely established garden, which is something most people would love. We did a lot of research and found that the prices were all very similar,” said Julian. “But what we liked about Rubicon was the fact that we could go and see their factory in Deeside and the examples they had on show. We also visited a few completed buildings and talked to the owners and we heard nothing but positive feedback so we decided to go with them. Most of the structure is prefabricated at Rubicon’s base and then they come and slot it together on site. They were great to work with – they were all very competent and everything I asked of John and his team, they delivered."

Julian and Kerry - Wirral

"Hi John, Hope you have enjoyed your weekend! Building is brilliant, we are extremely pleased with it, plaster is drying out nicely. I have sent over the last payment to your bank this evening.....On behalf of Clare & myself, I would like to thank You and the build team (Buster,Lee,Martin, Liam, Kurt & Dad), and not forgetting the window guys... for all your hard work and excellent eye to detail on our lovely pool room! Will let you know when everything is completed and you are welcome to visit with your Marketing PR person if you need any further photo’s. Look forward to meeting up for a cuppa soon :)"

Colin and Clare - Leicester




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