In August 2017 our Award Winning Garden Room company became the first of its sector to win the seal of approval from a consumer watchdog (we believe we are still the only garden room company awarded this prestigious vote of confidence..!).
The Buy With Confidence scheme, run by Trading Standards teams around the UK, has welcomed Deeside-based Rubicon Garden Rooms as a member.
It links consumers with local businesses that have given their commitment to trading fairly and honestly. Every business is vetted and undergoes a series of detailed checks before being approved as a member of the scheme. Full details HERE.
Flintshire County Councillor Chris Bithell visited Rubicon’s HQ on Deeside to present the company’s founder and Managing Director John Lyon with a certificate showing that Rubicon is now an accredited member of the Buy with Confidence scheme.
As of August 2017, Rubicon was the first and only Garden Room firm of its kind in the UK to be accredited by the highly regarded consumer protection scheme.
The company, established in 2006, has more than ten years of experience in the building industry, and specialises in the manufacture and installation of Garden Buildings to create Garden Offices, Granny Annexes for older relatives and teenagers, Hobby Rooms, Garden Studios for art and music enthusiasts, and all kinds of Garden Leisure and Office Buildings. Fully insulated, its hi-tech wood fibre panelling enhances comfort and is truly Zero-Maintenance.
John said: “We care about our customers and we already provide comprehensive 20 year guarantees on all our products.
“It is important to us that our customers know that they can trust us - we operate fairly, honestly and to a strict code of conduct. That’s why we applied to join the Buy With Confidence scheme as it’s an independent validation of our services and the quality of our Garden Rooms and Garden Office together with the construction methods we use.
“The team at Trading Standards checked our Customer Testimonials and spoke to a large selection of previous customers about the work we carried out. They looked at all our audit trails, our accounts and contract terms, checked that all staff had been Disclosure and Barring Service (DBS) certified and satisfied themselves about many other aspects of the business including Director trading history.
“They went through everything in detail - this hasn’t been a simple exercise, but I am delighted that we passed their comprehensive checks.
“I am pleased that we are now members of the Buy With Confidence scheme - I use it myself when looking for tradespeople. I would recommend it to anybody seeking to use a business, whether it’s buying a car to using an accountant or lawyer.”
Buy With Confidence is the largest scheme of its kind nationally and was set up to weed out rogue traders. It is administered by local authority Trading Standards teams to ensure it is independent, protecting the rights of both consumers and businesses.
Councillor Bithell, Portfolio Holder for Planning and Public Protection, said: “I am delighted that Rubicon Garden Rooms has become a member of the Buy With Confidence scheme.
“This accreditation will inspire confidence in potential customers in the company’s ability deliver excellent customer service, and that it operates fairly and honestly.
“It has also been very interesting to visit Rubicon’s showroom on Deeside and hear about the company’s achievements and plans for expansion in the coming months.
“It is always good to hear about successful companies here in Flintshire offering Award Winning products. I wish them all the best in the future”
Flintshire County Council Trading Standards Team Leader Richard Powell has been working closely with Rubicon Garden Rooms during the application process.
He said: “In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks.
“Membership is not given lightly and not everyone gets in – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. The company's financial accounts and trading history will also be vetted.
“Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.
“Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored. Customers can expect any problems to be dealt with fairly by the business, or they can turn to Trading Standards for advice in the event of an unresolved issue.
“The performance of members of the scheme is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback submitted.”
Rubicon's latest feedback from the scheme can be viewed here:
https://www.buywithconfidence.gov.uk/profile/rubicon-garden-rooms/17395/
RUBICON GARDEN ROOMS WINS AWARD FOR MOST POSITIVE FEEDBACK IN 2019, FROM TRADING STANDARDS BUY WITH CONFIDENCE SCHEME
We are delighted to have won an award for Most Positive Feedback Received in 2019, from the Buy With Confidence consumer watchdog scheme run by Trading Standards.
Rubicon Garden Rooms has presented with this award by Flintshire Council’s Trading Standards team on behalf of the North Wales Buy With Confidence Scheme which covers all six counties across the region.
The national scheme links consumers with local businesses that have given their commitment to trading fairly and honestly.
Rubicon Garden Rooms was the first company of its kind to be accredited to the North Wales scheme in summer 2017, and has since been receiving 5* positive reviews from customers providing feedback.
The award was presented to Rubicon by Richard Powell, Team Leader at Flintshire Trading Standards department, and Councillor Christopher Bithell, Flintshire Council’s Cabinet Member for Community and Business Protection.
Cllr Bithell said: “It is very pleasing to see businesses sign up to the Trading Standards Buy With Confidence scheme, a scheme that makes it easier for consumers to find good reliable local trades people to carry out work or buy goods from.
“It is also especially pleasing to see a Flintshire company get this award for so much positive feedback from their customers”
Buy With Confidence is the largest scheme of its kind nationally and was set up to weed out rogue traders. It is administered by local authority Trading Standards teams to ensure it is independent, protecting the rights of both consumers and businesses.
Every business is vetted and undergoes a series of detailed checks before being approved as an accredited member of the scheme.
Rubicon Garden Rooms Managing Director John Lyon said: “This is testament to the excellent quality product and service which we pride ourselves on providing to our customers.
“I would recommend the Buy With Confidence scheme to anybody seeking to use a business, whether it’s buying a car to using an accountant or lawyer.
“We would also like to thank all of our customers who have provided feedback, it really means a lot to us and the team here at Rubicon Garden Rooms that we have happy customers who have taken the time to do this.”
We primarily operate across the Chester, Cheshire, Mold, Buckley, Wrexham, Rossett, Wirral, Deeside, Flintshire, Denbighshire, North Wales, Llandudno, Colwyn Bay, Conway, Manchester, Stockport, Altrincham, Macclesfield, Lancashire, Liverpool, St Helens, Warrington, Birkenhead, West Kirby, Ellesmere Port, North West, Prestbury, Crewe, Nantwich, Preston, Malpas, Frodsham, Helsby, Heswall, Shrewsbury, Whitchurch, and Shropshire areas, but welcome enquiries from other areas within 70 miles of our Deeside base.
